I haven't gotten my BackerKit survey yet. What can I do about this?
If you have not gotten a BackerKit survey invite, please e-mail us at [email protected] with the e-mail address you used for your pledge along with the name of the Kickstarter campaign, and we’ll get that squared away for you.
Last updated: January 08, 2022 10:34
How do I change my pledge tier on BackerKit?
If you click on “Update,” it’ll allow you to change your tier to the amount that you wish.
Last updated: January 08, 2022 10:34
What am I able to do on BackerKit?
The system will allow you to add/remove add-ons, change reward tiers, however you want. BackerKit knows how much you have already paid via Kickstarter, which appears as a credit on your account. If you don’t have enough credit, you will be prompted to add money to the account to make up the difference.
Last updated: January 08, 2022 10:34
Would I be able to buy physical goods after a Kickstarter campaign/BackerKit ends?
Yes, Any remaining inventory will be made available for sale but will be sold MSRP through our store at http://store.lnlpublishing.com. These quantities will be limited when made available.
Last updated: January 08, 2022 10:37
I've moved/moving soon, so my mailing address won't be the same. How do I change my mailing address on BackerKit so that I get the items I pledged for?
As long as the option to change your mailing address is not locked because the items may have been shipped already, you can log on to BackerKit and successfully change it. If you cannot do so, please email us at [email protected]
Last updated: January 08, 2022 10:28
When will I be charged on Backerkit?
You will be charged once we lock down and finalize the backerkit. We will announce that on the Kickstarter as we approach the date.
Last updated: January 08, 2022 10:29
Can I get a refund?
Since we are producing physical goods we will not be refunding any pledges. We will also not be refunding any funds “leftover” after choosing rewards. For example, if you put in $50.00, but only want $40.00 of rewards (via add-ons or tiers, etc.), that $10 is non-refundable.
Last updated: January 08, 2022 10:33
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.